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Terms of Service

1. Who we are and what these Terms cover

These Terms of Service ("Terms") govern your use of the Nice Dropshipping website operated by NICE DROPSHIPPING INTERNATIONAL GROUP LIMITED ("we", "us", "our", "Nice Dropshipping").

This website is a B2B inquiry website. It allows online sellers and other business users to learn about our China sourcing, quality inspection, warehousing, private label, fulfillment and shipping services, and to submit quote inquiries. It is not an online store. We do not sell products to consumers through this website. We do not offer shopping carts, checkout, consumer returns or any consumer-style transactions on this site.

Different terms (such as master service agreements, framework agreements, or individual purchase orders) will govern any actual services you order from us.

2. Acceptance of these Terms

By accessing or using this website, you confirm that you are using it in a business capacity (or on behalf of a business) and that you accept these Terms. If you do not accept them, please do not use the website.

These Terms govern your use of this website. They do not by themselves form the contract for any Order: clause 11.2 explains when clause 11 applies to an Order, and the Order Document governs the services.

Accepting these Terms for the use of this website does not make them a condition of any Order automatically. An Order is governed by its Order Document. These Terms — and in particular the limitation of liability in clause 11 — apply to an Order only where the Order Document expressly incorporates them by reference (clause 11.2(b)). Where it does not, the liability position is the one set out in that Order Document or, if none is set out, the one applicable by law.

Neither paying an invoice, a deposit or a balance, nor corresponding with us on WhatsApp or another messaging service, nor connecting a store, platform or API to our systems, is by itself acceptance of these Terms for an Order, or agreement to clause 11 for that Order (clause 11.2(e)). An Order Document that does refer to these Terms applies that reference to that Order only.

3. Website content is general information

All information on this website — including service descriptions, processes, timeframes, examples and FAQs — is provided for general informational purposes only. It is not an offer, a binding quotation, a guarantee of outcome, or legal, tax or financial advice.

Nothing on this website should be taken as a promise that a particular product can be sourced, a particular price can be achieved, a particular inspection result can be guaranteed, or a particular shipment will arrive within a stated timeframe.

4. Free quote — what it is and what it is not

Submitting a quote inquiry and receiving a free, detailed quote is a pre-contractual step. A free quote:

  • Is prepared based on the information you provide and on market conditions at that time.
  • Does not constitute a final, binding contract.
  • Does not guarantee that any price, MOQ, lead time, inspection result or shipping outcome can or will be achieved.
  • Is subject to confirmation against your final product, specification, quantity, destination and the relevant factory or partner availability.

Any actual services we agree to provide will be governed by a separate written agreement or accepted purchase order, which prevails over any website content or earlier quote.

5. Pricing, MOQ, QC standards, warehousing, packaging, logistics, insurance, compensation

All of the following items, where applicable, are confirmed only in the written quote or service agreement between you and us — not by this website:

  • Product cost, sampling fees, tooling or customization fees.
  • Minimum order quantity (MOQ) and production lead time.
  • Quality inspection checklist, standard and acceptance criteria (sampling or full inspection is arranged based on the agreed QC plan).
  • Warehousing terms, including any free warehousing period and what happens after it.
  • Custom packaging, private label, labeling and insert card specifications.
  • Shipping method, route, transit time, DDP availability and any duties or taxes.
  • Insurance, declared value and any compensation or liability arrangements.

In all cases, the written quote or agreement prevails over anything stated on this website.

6. Shipping and delivery timeframes

Any shipping or transit times stated on this website — including "estimated transit times after dispatch" of 6–10 days to the US, 5–8 days to the UK and Europe, 6–10 days to Australia, New Zealand and Canada, and 8–16 days to other countries — are estimates only, not guarantees. Actual delivery times may vary by product, destination, customs clearance, carrier conditions and other factors outside our control. Where DDP shipping is referenced, it is available on major routes only and is confirmed per product and destination.

7. Your responsibilities when using this website

When using this website, you agree that you will:

  • Provide accurate, lawful information in any form you submit.
  • Use the website only for legitimate business inquiries about our services.
  • Not attempt to disrupt the website, scrape it for unauthorized purposes, or use it in any unlawful manner.

8. Intellectual property

All content on this website — text, graphics, logos, the Nice Dropshipping name and mark, photographs, downloadable documents and source code — is owned by us or our licensors and is protected by intellectual property laws.

You may view and download content for the purpose of evaluating our services. You may not copy, reproduce, republish, modify, distribute or create derivative works of our content without our prior written consent. The Nice Dropshipping name and logo may not be used in any way that suggests endorsement, partnership or affiliation without our written permission.

9. Third-party services

The website may integrate with or link to third-party services (such as WhatsApp, hosting providers or, later, analytics tools). We do not control and are not responsible for the availability, accuracy or practices of those third-party services. Your use of them is subject to their own terms.

10. Disclaimer of warranties

The website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy.

We do not warrant that the website will be uninterrupted, error-free or free of harmful components, or that any defects will be corrected.

11. Limitation of liability

11.1 Two relationships. (a) These Terms govern your use of this website. (b) The services we provide to you — product sourcing, quality inspection, consolidation, warehousing, packing, dispatch, and shipping arranged by us (each an "Order") — are provided under the quotation, order confirmation or service agreement that you and we agree in writing, including by email or messaging (the "Order Document"). The Order Document, together with these Terms only to the extent clause 11.2(b) applies, forms the contract for that Order.

11.2 When this clause 11 applies.

  • (a) Clauses 11.3 to 11.9 apply to your use of this website, except clause 11.8, which applies only to an Order.
  • (b) Clauses 11.3 to 11.9 apply to an Order only if the Order Document expressly incorporates this clause 11 by reference (for example, "Terms of Service, clause 11 — Limitation of Liability", citing the version date shown at the end of these Terms). If the Order Document does not do so, this clause 11 does not limit our liability in respect of that Order: the liability position is the one set out in that Order Document or, if none is set out, the one applicable by law.
  • (c) These Terms do not apply automatically to any Order confirmed before the date these Terms take effect — including an Order placed by a customer who already had a trading relationship with us before that date — and do not vary the terms of any such Order. For those Orders, the Order Document governs.
  • (d) The minimum ceiling in clause 11.4(b)(ii) applies only to an Order placed by a customer that is acquiring the services for the purposes of its business. For any other Order, only clause 11.4(b)(i) applies, and this clause 11 applies only to the extent permitted by the Control of Exemption Clauses Ordinance (Cap. 71).
  • (e) Conduct is not acceptance of this clause. Paying an invoice, a deposit or a balance, sending a message on WhatsApp or another messaging service, or connecting a store, platform or API to our systems does not, by itself, incorporate this clause 11 into an Order or amount to your acceptance of it for that Order. This clause 11 is incorporated into an Order only where the Order Document contains the express reference described in paragraph (b), and any such reference applies only to the Order for which it is given.

11.3 Indirect loss. Subject to clause 11.6, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, opportunity or data, whether arising in contract, tort (including negligence), misrepresentation or otherwise.

11.4 Cap on liability. Subject to clause 11.6:

  • (a) Use of this website. Our total aggregate liability to you arising out of or in connection with your use of this website is limited to the total amount you have paid us specifically for the use of this website. The website itself is free to access. That does not mean we have no responsibility for it: clause 11.6 applies in full, and we remain responsible for our own acts and omissions to the extent applicable law does not permit that responsibility to be excluded or limited — including for the accuracy of statements we publish about our services and for compliance with the laws that apply to us in operating the website.
  • (b) Orders. Where clause 11.2(b) applies, our total aggregate liability to you arising out of or in connection with the Relevant Orders is limited to the greater of:
    • (i) the original confirmed amount of the Relevant Orders, calculated under clause 11.5; and
    • (ii) USD 500 (five hundred United States dollars), where clause 11.2(d) applies (an Order placed by a business customer).

11.5 How the amount in clause 11.4(b)(i) is calculated.

  • (a) Starting point. The starting point is the amount you originally confirmed for the Relevant Orders, as set out in the Order Document. It is the confirmed amount itself, not a running balance, and it is not reduced by anything that happens after you confirm the Order. There is no rolling or retrospective window: this amount is not calculated by reference to payments made in any preceding twelve-month or other period.
  • (b) "Relevant Order". A Relevant Order is an Order to which the claim relates and whose Order Document incorporates this clause 11 under clause 11.2(b). An Order that is not the subject of the claim is not a Relevant Order, and its amount is not added to this calculation.
  • (c) Included: the price of goods at the price you confirmed; international freight; and other charges confirmed by you (for example sampling, private-label set-up, insurance and expedited handling).
  • (d) Deducted: only discounts that were actually in effect before you confirmed the Order. The figure used is therefore the final amount you confirmed, after any such discount.
  • (e) Not deducted — refunds, credits and remedies. Amounts we refund, re-ship or credit after you confirm the Order are not deducted from this amount. In particular, a refund or free re-shipment given as an after-sales remedy is dealt with under clause 11.8 and does not shrink the ceiling in clause 11.4(b). A prepayment balance or credit applied after you confirmed the Order is likewise not deducted; and where you pay by instalments, the whole confirmed amount counts, not each instalment separately.
  • (f) Excluded: amounts we collect as taxes, duties or import VAT and pay over to a tax authority or carrier on your behalf; and amounts you pay directly to a third party.
  • (g) Amendments to an Order. If an Order is formally amended, and the amended amount is confirmed in writing by both parties before the claim arises, this amount is the amended confirmed amount; we record what changed, why, the revised amount and the date of re-confirmation. An amendment made after the claim arises does not change this amount. An amendment does not apply these Terms, or any other new term, to the Order unless the parties expressly agree that it does.
  • (h) Cancellation and part performance. Cancelling an Order or part of it, or performing only part of it, does not reduce this amount. The confirmed amount is a fixed reference point for the ceiling, not a measure of what remains to be performed.
  • (i) Currency: amounts in another currency are converted at the rate we recorded on the date you confirmed the Order, together with the source and date of that rate. If no rate was recorded, that amount is excluded from this calculation, and where clause 11.2(d) applies the ceiling in clause 11.4(b)(ii) then applies.
  • (j) One Order, one ceiling. Where more than one claim arises from the same Order — whether brought at the same time or later, in the same forum or another, and however characterised — those claims share the single ceiling in clause 11.4 for that Order. A later claim does not create a further ceiling.
  • (k) One event, more than one Order. Where a single event affects more than one Relevant Order, the original confirmed amount of each affected Order is included once, and the total is a single ceiling for that event. Orders not affected by the event are not included.
  • (l) The minimum ceiling is not multiplied. The USD 500 minimum ceiling in clause 11.4(b)(ii), where it applies, is applied once to the Relevant Orders for the same subject matter. It is not multiplied by the number of Orders, order lines, shipments, invoices or claims, and splitting an Order, a shipment or a claim into parts does not create an additional minimum ceiling.
  • (m) Counted once, in one place. A refund, credit or remedy is taken into account once and in one place only: an amount dealt with under clause 11.8 is not also deducted from this amount, and an amount already allowed for in this calculation is not deducted again from damages. This paragraph prevents counting the same amount twice; it does not create a deduction.
  • (n) Non-derogation: nothing in this clause 11.5 reduces, excludes or limits any liability described in clause 11.6, and no calculation under this clause operates to do so.

11.6 Liability that cannot be limited. Nothing in these Terms excludes or restricts:

  • (a) liability for death or personal injury resulting from negligence;
  • (b) liability for fraud or fraudulent misrepresentation;
  • (c) liability for breach of the implied undertaking as to title under section 14 of the Sale of Goods Ordinance (Cap. 26), which cannot be excluded or restricted;
  • (d) liability for breach of the implied undertakings as to description, quality or fitness under sections 15 to 17 of that Ordinance, as against a party dealing as consumer;
  • (e) liability under section 8(1) of the Supply of Services (Implied Terms) Ordinance (Cap. 457), as against a party dealing as consumer;
  • (f) liability for misrepresentation where section 4 of the Misrepresentation Ordinance (Cap. 284) applies;
  • (g) any other liability that cannot be excluded or limited under applicable law.

If any part of this clause 11 is found not to satisfy the requirement of reasonableness, or is otherwise unenforceable, that part applies to the maximum extent permitted and the remainder continues in effect.

11.7 Multiple claims and aggregation. Each amount in clause 11.4 is a single aggregate ceiling for all claims arising out of or in connection with the relevant subject matter, however and whenever those claims are brought. Bringing a claim in more than one forum, or characterising it in more than one legal category, does not create more than one ceiling. Clause 11.5(j) to (l) applies when claims, Orders or events are aggregated.

11.8 After-sales remedy and damages.

  • (a) What a remedy is. A free re-shipment, replacement or refund that we provide, under the after-sales commitment confirmed for an Order, for an affected item is a remedy for that item. It is performance of the sale, not a payment of damages, and it is not an admission of liability.
  • (b) Remedies and damages are assessed separately. The ceilings in clause 11.4 apply to damages. The value of a remedy is not counted towards either ceiling and is not deducted from the amount calculated under clause 11.5. Damages claimed for additional loss are assessed separately and are subject to clause 11.4.
  • (c) No recovery twice for the same loss. If you have already received a remedy for a loss, any damages we pay for that same loss are reduced by the value of the remedy you have already received, and you may not recover both the remedy and damages for the same loss. The reduction applies only so far as the remedy and the claimed loss actually overlap: a loss the remedy did not cover is not reduced by it.
  • (d) A refund is not automatically damages. Not every refund is compensation for a loss. A refund given because an Order or part of it was cancelled, because a payment was duplicated or exceeded the amount due, or as a commercial gesture, does not by itself establish that a loss has been suffered, that we are liable, or that damages are payable, and it does not change the amount calculated under clause 11.5.
  • (e) The cost of a free re-shipment is not cash compensation. Where we re-ship or replace an item free of charge, the cost we bear is not money paid to you, is not treated as damages paid to you, and does not count against either ceiling in clause 11.4.
  • (f) No blanket annual ceiling on remedies. We do not apply a general annual monetary cap on free re-shipments or refunds under this clause. What we provide is decided by reference to the actual Order and the after-sales commitment confirmed for it.
  • (g) What this clause does not say. This clause does not mean that a free re-shipment or refund is available in every case, for every item, unconditionally, without limit or without conditions. Whether a remedy is available, and on what terms, depends on the Order, on the nature of the issue, on the after-sales commitment confirmed for that Order (including the after-sales policy in force when the Order was confirmed), and on any right you have under clause 11.6 or a mandatory law. A remedy that sits outside the ceiling is not a promise of an unlimited remedy.
  • (h) Rights already accrued are not reduced. This clause does not reduce, withdraw, or make conditional any remedy already agreed for an Order confirmed before these Terms took effect, or any right you have under clause 11.6 or under a mandatory law.
  • (i) Non-derogation. Nothing in this clause 11.8 reduces, excludes or limits any liability described in clause 11.6, and treating a remedy as performance of the sale does not operate to do so.

11.9 A ceiling, not a guarantee. Clause 11.4 limits the maximum we may have to pay, and it does so only to the extent applicable law permits liability to be limited. It is not a minimum compensation, a guaranteed payout, or a floor below which we must pay, and it does not by itself establish that any amount is payable. Whether anything is payable, and if so how much, depends on:

  • (a) whether there is a breach of contract or another legal liability;
  • (b) whether there is actual loss of a kind the law recognises as recoverable;
  • (c) whether that loss was caused by the matter complained of, applying the causal test the law requires;
  • (d) whether the claim duplicates a loss that has already been compensated (clause 11.8(c));
  • (e) whether a statutory limit, defence or exception applies; and
  • (f) whether the liability is one that cannot lawfully be excluded or limited (clause 11.6).

The formula in clause 11.4 does not determine the amount payable, and must not be read as doing so.

11.10 Order of precedence. For an Order, these documents apply in the following order, and the earlier document prevails to the extent of any inconsistency: (a) a service agreement signed by both parties; (b) the Order Document, including the confirmed quotation and the order confirmation; (c) these Terms, and only the clauses that the Order Document expressly incorporates; and (d) website content generally, including a free quote. A service agreement signed by both parties that sets a different liability position for an Order prevails for that Order.

11.11 Reasonableness notice. We draw your attention specifically to this clause 11. It limits our liability. You should read it before confirming an Order. Nothing in this clause is intended to exclude liability that cannot lawfully be excluded, and your agreement to it is not, by itself, to be taken as your voluntary acceptance of risk in negligence.

12. Indemnification

You agree to indemnify and hold us harmless from any claim or demand made by a third party arising out of your breach of these Terms, your misuse of the website, or your violation of any applicable law or third-party right.

13. Termination

We may suspend or terminate your access to the website at any time, with or without notice, if we reasonably believe you are violating these Terms or applicable law.

14. Governing law and dispute resolution

14.1 Governing law. These Terms, and any dispute or claim (including a non-contractual dispute or claim) arising out of or in connection with them, their subject matter or their formation, are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong SAR").

14.2 Exclusive jurisdiction. The courts of the Hong Kong SAR have exclusive jurisdiction to settle any such dispute or claim, and each party irrevocably submits to that jurisdiction.

14.3 Rights that cannot be excluded. Nothing in this clause 14:

  • (a) excludes or limits any right you have under a mandatory law that cannot be excluded by agreement;
  • (b) prevents you from bringing a claim in a court that has jurisdiction over us under a mandatory rule of that court's law;
  • (c) affects any right you may have as a consumer under the mandatory law of your habitual residence, if you are dealing as a consumer.

14.4 Interim relief. Either party may seek interim or injunctive relief, or relief to preserve evidence or assets, in any court of competent jurisdiction. Seeking such relief does not waive the exclusive jurisdiction in clause 14.2.

14.5 Orders. Clauses 14.1 to 14.4 apply to an Order unless a service agreement signed by both parties provides otherwise for that Order, in which case that agreement prevails for that Order.

14.6 Language. These Terms are published in English. Any translation is provided for convenience only; the English version governs.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date below will reflect the current version. Continued use of the website after an update constitutes acceptance of the updated Terms.

Last updated: 6 November 2026

Effective date: 6 November 2026

16. Contact

Questions about these Terms can be sent to:

  • Email: nicedropshipping@foxmail.com
  • WhatsApp: +86 151 9547 0986
  • Legal entity: NICE DROPSHIPPING INTERNATIONAL GROUP LIMITED
  • Chinese name: 奈斯跨境供應鏈國際集團有限公司
  • Company Registration No.: 79544679
  • Business Registration No.: 79544679-000-01-26-0
  • Business address: Room 12, 20/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong