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Privacy Policy

1. Who we are

This website is operated by NICE DROPSHIPPING INTERNATIONAL GROUP LIMITED ("we", "us", "our", "Nice Dropshipping"). We are a B2B service provider connecting online sellers with suppliers, quality inspection, warehousing, private label and order fulfillment services in China.

This Privacy Policy explains what information we collect through this website, how we use it, who it may be shared with, how long we keep it, and how you can contact us about your information.

2. Information we collect through this website

We collect information only when you choose to give it to us. On this website, that happens in the following ways.

2.1 The quote / contact form (WhatsApp handoff)

Our quote and contact forms are used to prepare a message that you send to us on WhatsApp. The form is not connected to a server: when you press the submit button, your browser builds a text message from the fields you filled in and opens WhatsApp with that message pre-filled. Nothing is transmitted to us by the website itself.

The fields on the form are:

  • Your Name (required).
  • Your Email (required) — so that we can reply by email if you prefer.
  • Contact Tool — WhatsApp or Email. This records your preference only; it does not change how the message is sent (see the note below).
  • Your Company/Store (optional, shown on some pages).
  • Your Store/Product/Aliexpress Links (optional).
  • Services Interested (optional) — any of: Dropshipping, Product Sourcing, Fulfillment Service, 3PL Service, Custom Packaging, Bulk Inventory Storage, Other.
  • Message (required) — your requirements, order volume and destination countries.

What happens to what you type:

  • Your entries stay in the page in your own browser while it is open. They are not sent to our server, not stored in a database, and not emailed to us by the website.
  • If you close the page or the WhatsApp window without sending, we receive nothing.
  • If you press send inside WhatsApp, the message is delivered to our WhatsApp Business account and we receive the content you chose to include — normally your name, email address, company or store, links, selected services and your message.

Choosing “Email” as your contact tool does not send an email. The handoff is always to WhatsApp; the prepared message simply includes a line stating your preferred contact channel, so that we know to reply by email.

The website does not use any third-party form service, CRM, ticketing or marketing-automation platform, and does not send the form contents through any email API.

2.2 Contacting us directly by email or WhatsApp

You can also contact us directly at nicedropshipping@foxmail.com or via WhatsApp at +86 151 9547 0986. In that case we receive whatever you choose to include in your email or message, such as your name, contact details, company and the content of your inquiry.

Our email is handled in our own mailbox at the address above. We do not use a separate transactional-email provider, newsletter platform or email-marketing tool, and we do not add you to a mailing list.

2.3 Information collected automatically

We use Cloudflare Web Analytics to understand aggregate page views and website performance. This service collects its metrics through a JavaScript beacon, and Cloudflare states that it does not use cookies or collect visitors’ personal data through it.

We also use Google Analytics 4 (Google LLC) to understand, in aggregate, which pages are visited and how visitors move through the site. The GA4 tag is loaded only after you accept analytics cookies in our cookie banner; if you have not chosen or you decline, the tag is not loaded and no analytics cookie is written. When it runs, GA4 uses the cookies _ga and _ga_<container-id> (2 years) to distinguish visits. Advertising features and Google signals are disabled in our configuration, and you can accept, reject or withdraw your choice at any time via the banner or the “Cookie settings” link in the footer (see the Cookie Policy).

We do not deploy advertising pixels or marketing cookies, and we do not use session-recording or heat-mapping tools. If we add further such tools later, this Privacy Policy and the Cookie Policy will be updated before they go live.

We do not ask for, and do not want, sensitive personal data (such as health, biometric, religious or political information) through this website. Please do not include such information in a message or email to us.

3. How we use your information

We use the information you send us only for the purposes you would reasonably expect from a B2B service inquiry:

  • To review your inquiry and reply — we aim to respond within 1 hour during business hours (Monday–Saturday, 9:00 AM–7:00 PM, UTC+8).
  • To prepare a free, detailed quote, normally within 24 hours of receiving what we need.
  • To coordinate with you on sourcing, quality inspection, warehousing, private label, fulfillment and shipping services, if you choose to engage us.
  • To respond to your follow-up messages by email or WhatsApp.
  • To keep a basic record of our business correspondence.
  • To comply with applicable law and enforce our Terms of Service.

We do not use your information to:

  • Sell it to third parties.
  • Send you marketing newsletters you have not separately opted in to.
  • Build advertising profiles of you, or retarget you with ads.
  • Make automated decisions about you with legal or significant effects.

4. Lawful basis for processing

We rely on the following lawful bases under applicable data protection law (including, where relevant, the EU/UK GDPR):

  • Pre-contractual steps — responding to your inquiry and preparing a quote.
  • Performance of a contract — once you accept a quote and we agree to provide services.
  • Legitimate interests — operating, securing and improving this website and our business communications.
  • Legal obligation — record-keeping, tax and regulatory compliance.
  • Consent — where required, for example for non-essential cookies (see Cookie Policy).

5. Who we share your information with

We do not sell your information. We share it only where necessary:

  • Our team. The agent who handles your inquiry and the colleagues who help prepare your quote or arrange your orders.
  • WhatsApp / Meta. If you send us a WhatsApp message, that message is transmitted and stored through WhatsApp, which is operated by Meta. WhatsApp and Meta process the message content, your phone number and related metadata under their own terms and privacy policies, not ours. We see and can act on only the copy that appears in our WhatsApp Business account; we cannot delete, recall or control copies held by WhatsApp/Meta, on your device, or in their backups.
  • Cloudflare, Inc. — hosting, content delivery, network security and cookieless web analytics.
  • Google LLC — Google Analytics 4, loaded only after you accept analytics cookies.
  • Our email mailbox. Email you send to us is received and stored in our own mailbox at the address in section 12. We do not route it through a separate email service, CRM or helpdesk platform.
  • Logistics and customs partners, only to the extent needed to quote or fulfill shipments you have ordered.
  • Professional advisors and authorities, where required by law or necessary to establish, exercise or defend legal claims.

Where a service provider processes information on our behalf, we instruct it to do so only for the purposes described in this policy.

6. International transfers

We are established in Hong Kong SAR and our sourcing, inspection and fulfillment operations are carried out in mainland China, so your information may be handled by our team in those places. Our service providers (Cloudflare, Google and WhatsApp/Meta) operate globally and may process information in countries other than your own.

Where required (for example under the EU/UK GDPR for European customers), we rely on appropriate safeguards for such transfers, such as the service provider’s standard contractual clauses. You can ask us for more information about the safeguards that apply to your data.

7. How long we keep your information

This website does not store your form entries. The retention periods below apply to the records we hold after you contact us — mainly WhatsApp messages and emails.

The periods are our internal management targets. They are not statutory periods, and they apply unless a longer period is needed for the reasons listed below.

  • Inquiries that do not lead to an order — target 24 months. We aim to delete the conversation, or remove the contact details from it, 24 months after the last message in that conversation.
  • Records that become an order, contract, payment or dispute. These are not deleted at 24 months. We keep them for the duration of the business relationship and afterwards for as long as needed to perform the contract, handle claims, resolve disputes, and meet legal, tax and accounting requirements.
  • Accounting and tax records. We keep these for the period required by the tax and accounting rules that apply to us. That period is set by law and is longer than 24 months; the exact requirement is being confirmed with our accountant and will be reflected here when confirmed.
  • Website analytics. The GA4 cookies described in section 2.3 expire after 2 years, or earlier if you withdraw consent and they are deleted. Aggregate reports in Google Analytics are retained according to the data-retention setting configured in our Analytics property.
  • WhatsApp copies and backups. Messages you send also exist in WhatsApp/Meta systems and possibly in backups, exports or on staff devices. Those copies are governed by WhatsApp’s own retention practices and by our internal device and export rules; deleting a chat in our account does not delete every copy that may exist elsewhere.

We suspend deletion where a legal hold, complaint, investigation or dispute requires us to preserve records. Where records are no longer needed, we delete them or remove the personal details from them.

Deletion is carried out through a documented internal review process. We do not currently operate a fully automated deletion system, and this policy does not promise that every record will be erased automatically on a fixed date.

8. Security

We take reasonable technical and organizational measures to protect your information, including access control, encrypted connections (HTTPS) and limited internal access. No method of transmission or storage is, however, completely secure; if a security incident affects your information, we will notify you and the relevant authority where required by law.

9. Your rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at nicedropshipping@foxmail.com. We will respond within the timeframes required by applicable law.

Please note a limit on what we can do: we can delete or anonymise the records in our own WhatsApp Business account and mailbox, but we cannot delete the copies that WhatsApp/Meta holds on its own systems, on your device, or in backups. For those copies you need to use WhatsApp’s own controls or contact Meta.

10. Children

This website is a B2B service website intended for business users. It is not directed at children, and we do not knowingly collect personal data from anyone under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date below will reflect the current version. Material changes will, where appropriate, be highlighted on the website before they take effect.

Last updated: 7 November 2026

12. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

  • Email: nicedropshipping@foxmail.com
  • WhatsApp: +86 151 9547 0986
  • Legal entity: NICE DROPSHIPPING INTERNATIONAL GROUP LIMITED
  • Chinese name: 奈斯跨境供應鏈國際集團有限公司
  • Company Registration No.: 79544679
  • Business Registration No.: 79544679-000-01-26-0
  • Business address: Room 12, 20/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong